What Is It?
What’s the first thing you do when you’re looking for a new dentist or a restaurant? If you’re like most of the online users out there, you do a Google search and you click on some reviews. That’s exactly what your customers do too.
For any business, online reputation is its most valuable asset. Hence, it's important that you maintain it to shape the views of your customers. TopWhale helps you in proactively building a great reputation before you open your business or we can help with restoring and protecting the reputation you’ve worked hard to build.
Whether you are struggling with negative reviews or disadvantageous press coverage, our team of experts helps you at every step. Even, if you simply want to be prepared for unexpected obstacles, our team can offer you the best and most effective options for maintaining control over your reputation. We customize our approach based on your specific goals.
What’s Included in Online Reputation Management?
- Responding to reviews
- Weakening negative comments
- Monitoring social media review sites
- Providing positive material to defeat negative scores
What Makes It Effective?
We monitor and respond to activities on the most frequented review sites. Building years of a strong brand image can be undermined in one day with the wrong reviews appearing online. That’s why it’s essential to monitor and engage your customers. We monitor the most popular review sites to respond to any changes and win them back.
It doesn’t matter whether you need a great online reputation immediately or not. Sooner or later you will need it. That's why it’s very important that you take care of what’s out there. Not only this, you also need to take care of what you plan to leave for your customers to find. It's true that the Internet moves at a fast pace but, it’s also way too slow to forget. Stories or a bad photo from years ago may still show up on your first page of Google results. That's why you should develop and maintain a strong online reputation with proactive and positive online reputation building.